Good service is the key to high customer satisfaction. The SDA’s mystery shopper service appraises the levels of service offered by your organisation. With telephone, email and face-to-face services, our fully trained mystery shoppers can assess all aspects of your offering to ensure your service adheres to the standards you expect and meets the expectations of your customers. We’ll tell you where service levels are good and where improvements can be made, helping you to retain customers. Mystery shopper services are available from £100 + VAT.